Sorry but all sales are final. No Refunds. If we have 24 hours notice we are more than happy to help you reschedule to a later date and time slot.
There are no limitations on the age of our players to play the game. Children under the age of 12 must be accompanied by an adult. We find that children under the age of 12 may have trouble comprehending and/or analyzing our puzzles, clues and general game play.
All items located in our game room are not necessarily clues or involved in the game. Some items are decoration and ambiance. Please be gentle with our props and puzzles. Excessive force is not needed to open anything. We want to ensure that nothing be broken or damaged within the game. Moving of heavy objects or furniture is not needed. There is no need to stand or climb on furniture.
Be prepared to play with other players if you have less then 8 people. You may be teamed up with other gamers if multiple parties book the same time slot. Each Time slot can have a maximum of 8 players. Players will work together as a cohesive unit to escape the room. This is a social game and we encourage team members to communicate, brainstorm and put your heads together to solve the mission.
Any other special requests that we can accommodate for you can be directed to the contact us section and we will have a solution for you soon.
No need to sweat. The room is not actually locked. Gamers always have the opportunity to leave the room for any reason.
We strongly urge our gamers to please arrive 15 min prior to your scheduled appointment time. This is to ensure that we go over the rules, sign the waiver and have an opportunity to take pictures if so desired.
If you arrive late you may still play the game but keep in mind that you only have the remaining time left on the time slot that you booked. We have to stay on schedule so that our future guests can play at their scheduled time slot.
We highly recommend that you book your experience online to reserve a time slot for you and your group. If you walk in hoping to play and other gamers have booked that time slot, then unfortunately we can not accommodate you. However, if there is an opening we can block off a spot for you to play the game with others.